As businesses increasingly invest in Generative Artificial Intelligence (GenAI), challenges arise, including strategic misalignment, trust issues, privacy concerns, and a skills gap. Kunal Purohit, President of Next Gen Services at Tech Mahindra, emphasized the importance of integrating GenAI into overarching business strategies for optimal results. Recent advancements in Tech Mahindra’s GenAI framework, ‘AI Delivered Right,’ have demonstrated measurable benefits in productivity, transformation, innovation, and assurance across various sectors, such as healthcare and retail.
Key implementations include automating test scenarios and enhancing customer service functionalities, driving increased market share and operational efficiency. The transition from digital to cognitive operational models is evident as companies leverage GenAI for hyper-automation and improved decision-making. In sectors like manufacturing and finance, GenAI’s role enhances compliance and streamlines operations while prioritizing security with comprehensive protocols.
Tech Mahindra’s goals for 2025-26 include widespread AI accessibility, training over 77,000 employees, and advancing responsible AI practices that ensure quality and compliance.
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