The term “agentic AI” is trending in enterprise tech, touted as the next evolution of digital assistants that operate autonomously. However, recent Gartner research shows a stark contrast: only 15% of IT leaders are considering or deploying fully autonomous AI agents, despite 75% engaging with some form of AI. This hesitancy is due to governance and security concerns, with 81% lacking trust in vendors to mitigate AI hallucinations. Moreover, only 26% anticipate transformative productivity gains from AI agents. Many organizations struggle with alignment between IT, business users, and leadership on AI objectives, often defaulting to low-impact applications like office productivity tools. High-value areas such as analytics (64%) and customer service (55%) remain underexplored. Gartner advises a cautious approach—implement platform-agnostic governance, target impactful domains, and avoid vendor lock-in. Ultimately, while the hype surrounding agentic AI is significant, meaningful deployment remains limited.
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