In this insightful interview, Deputy Editor Rhys Fisher talks with Sharath Narayana, CEO and Co-Founder of Sanas, about the evolving landscape of AI voice technology. With over a decade of experience in entrepreneurship and a solid engineering background, Sharath reveals critical insights into how real-time speech synthesis and accent harmonization are revolutionizing customer experiences (CX). This dialogue is essential for CX leaders addressing the complexities and opportunities of AI in contact centers. Key highlights include Sanas’s commitment to human-first AI, which enhances agent capabilities rather than replacing them with voice bots. Sharath discusses how accent harmonization and speech enhancement minimize friction in global communications, alongside a compelling real-world story that fueled Sanas’s mission to combat bias in speech understanding. The conversation emphasizes the importance of empathy, trust, and real-time speech solutions as essential components for next-gen customer experience strategies.
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