Transforming County Services: Innovations and Use Cases of AI and GenAI

Various counties across the United States are implementing innovative AI solutions to enhance efficiency and public service delivery. Sonoma County has adopted OnePlan, a GenAI-driven tool for project management, streamlining data access without programming needs. San Diego County introduced a secure ChatAI assistant, boosting staff productivity; it achieved over 90% user satisfaction. Chesterfield County rolled out multiple AI tools: a chatbot for court guidance, an online GenAI search assistant, and predictive models for emergency services and student population forecasting. Los Angeles County utilized GenAI for automating repetitive workflows, while Cumberland County integrated AI across operations, significantly boosting resident engagement. Dallas County has automated e-filing processes, and Orange County streamlined procurement operations with AI, saving work hours. Other counties, such as Johnson County, have deployed AI solutions for health documentation and emergency training, showcasing the transformative potential of AI in public service efficiency across various sectors.

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