The evolution of automation technology has reached a crucial milestone with Agentic AI, enabling businesses to transition from experimentation to execution while generating measurable value. Tech leaders are restructuring internal IT operations to adapt to this shift, focusing on foundational elements like security and compliance. According to Piyush Saxena, SVP and Global Head at HCLTech, operational readiness is essential for Agentic AI’s success in production environments, particularly in industries like banking.
Enterprises must implement governance guardrails for ethical, transparent AI behavior to mitigate security risks. A skills gap in AI/ML poses challenges for CIOs, necessitating continuous reskilling through partnerships with hyperscaler providers like Google Cloud. HCLTech and Google Cloud are actively enhancing decision-making quality with over 200 industry-specific agents launched in 2025. As organizations strategize their digital infrastructure, a clearly defined framework for Agentic AI adoption is imperative to ensure successful execution and competitive advantages.
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