The U.S. public sector’s digital transformation is lagging despite increasing demands and limited budgets. Generative AI has emerged as a crucial tool to modernize public administration, pushing agencies to innovate or risk obsolescence. AI technologies, such as ChatGPT, are reshaping expectations for information delivery and decision-making processes. However, public agencies must prioritize transparency, security, and governance. Approximately 80% of federal IT budgets go to maintaining legacy systems, undermining service delivery efficiency. By utilizing AI and low-code platforms, agencies can modernize internal operations, streamline application development, and enhance responsiveness to citizens’ needs. These technologies allow for adaptable solutions that evolve alongside policy shifts, addressing workforce challenges while fostering innovation. The path forward requires a commitment to digital investment, robust governance, and a focus on both internal and citizen-facing tools. By leveraging AI and low-code development, public sector agencies can achieve greater efficiency, transparency, and resilience in their services.
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