Walmart is revolutionizing AI-powered retail through a new partnership with OpenAI, enabling customers to shop directly via ChatGPT with Instant Checkout. This initiative embraces “agentic commerce,” where AI enhances the shopping experience by anticipating needs and planning efficiently. Shoppers can now effortlessly plan meals, restock essentials, and discover new products through engaging conversations with ChatGPT, while Walmart handles fulfillment. Doug McMillon, Walmart’s President and CEO, stated that this partnership shifts the eCommerce landscape towards a more enjoyable and convenient future. OpenAI CEO Sam Altman highlighted that this collaboration will simplify everyday purchases, showcasing AI’s potential in daily life. Walmart already leverages AI to streamline operations, cutting fashion production timelines by 18 weeks and reducing customer service resolution times by 40%. By integrating generative AI, Walmart aims to combine its extensive inventory and competitive prices with personalized shopping experiences, transforming how millions engage with the retailer.
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