AI, particularly agentic AI, is transforming the workplace, requiring CIOs and CHROs to collaborate on talent strategies for a hybrid workforce. As technology evolves rapidly, 40% of tech leaders cite innovation pace as a barrier to effective strategies, with talent shortages affecting 38%. This era demands a comprehensive redefinition of technical and soft skills, presenting a more complex challenge than previous tech changes like cloud modernization.
CIOs and HR leaders must rethink workplace structures and organizational models to foster innovation, moving from a standards culture to one that embraces agility. Upskilling the workforce is crucial, advocating for hands-on AI experience among executives and technical staff. This requires blending new technical skills with essential soft skills, positioning AI as a force multiplier, not a replacement for human talent. Companies that cultivate a culture of continuous learning and experimentation will best harness AI’s potential.
For more insights, visit AI agents for IT: PwC.
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