A recent study by Juniper Research forecasts a dramatic increase in AI-driven customer interactions, soaring from 3.3 billion in 2025 to over 34 billion by 2027. This growth, marked at 1,000%, is fueled by the rapid adoption of AI agents for customer support, marketing, and sales. AI agents are autonomous virtual assistants that manage customer queries and tasks independently. By 2025, the Model Context Protocol (MCP) will enable streamlined data access, allowing companies to deploy AI agents efficiently. Juniper emphasizes the need for vendors to provide prebuilt integrations with existing enterprise systems, minimizing costs and development time for businesses. As organizations seek to scale AI automation, fragmented data and systems present challenges. The report, “AI Agents for Customer Experience Platforms Market 2025-2030,” is available for free download, offering insights on market opportunities and forecasts across 61 countries. For more details, visit Juniper Research at juniperresearch.com.
