The rise of generative AI (gen AI) has led many companies to adopt it, yet most report no significant impact on their bottom lines, creating what is termed the “gen AI paradox.” The root of this paradox lies in the imbalance between widely used horizontal tools (like chatbots) and transformative vertical applications, which often remain in pilot stages. AI agents have the potential to transform this landscape by automating complex workflows and acting as proactive collaborators rather than passive tools. To fully leverage agents, organizations must reimagine their workflows, fostering collaboration between humans and AI. This requires adopting a new architectural framework—an “agentic AI mesh”—that allows for effective integration of custom and off-the-shelf AI systems while managing risks. CEOs must lead the shift away from experimental pilots to strategic, impactful AI governance and implementation to realize the full potential of AI agents, thus redefining operational efficiency and competitive advantage in their organizations.
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