Unlocking Time Savings: How AI Tools Like Microsoft Copilot Can Help UK Civil Servants Save Weeks Each Year

A recent UK government study revealed that 20,000 civil servants using Microsoft Copilot experienced significant productivity gains and time savings, averaging 19 to 24 minutes per day, which translates to nearly two weeks of work saved annually per person. Conducted from September to December 2024, the study assessed the impact of Copilot across various tasks such as document drafting, meeting notes, and internal information searches. The findings suggest these efficiencies allowed employees to focus on more valuable work rather than administrative tasks, representing the equivalent of a full year of productivity for 1,130 workers. Technology Secretary Peter Kyle emphasized that AI is not just a future tool but a current reality enhancing public service efficiency. Microsoft UK’s CEO Darren Hardman highlighted the potential for AI to transform public services, unlocking new levels of growth, innovation, and improved support delivery. This deployment marks the largest use of Copilot in the UK government to date.

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