On Friday, Zoho’s co-founder Sridhar Vembu shared a significant email exchange that reignited discussions about Agentic AI in business communication. Vembu received a cold email from a startup founder proposing an acquisition and divulging confidential details about competing offers. Following this, a second email from an AI acting on the founder’s behalf apologized for discussing sensitive information. This incident highlights the risks of AI tools in corporate environments, with one user describing it as a chaotic scenario where “AI accidentally spills the deal terms.” The exchange raised concerns about the lack of safeguards in AI systems, as they often struggle with context and confidentiality. Experts like Stanley Wei suggest ensuring human oversight and authentication for disclosures to prevent misunderstandings. Meanwhile, Zoho plans to enhance its in-house AI platform, Zia, with new tools and agents to streamline operations across its extensive product portfolio.
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