Navigating New Risks in Enterprise Software: A Crucial Insight for CIOs
CIOs relying on CargoWise face an evolving landscape that demands attention. Recent cuts at WiseTech raise significant continuity concerns, especially as major implementations are underway.
Key Insights:
- User Engagement: 11 top freight forwarders report less than 20% of expected users on CargoWise.
- Risk Timeline: The most critical risk emerges 6 to 18 months post-rollout as experienced engineers leave the team.
- Support Strategy: It’s essential for CIOs to demand clear human accountability beyond automated systems, including robust SLAs for escalation.
WiseTech is also transitioning to a transaction-based pricing model with CargoWise Value Packs, affecting 95% of its users. As stated by Appoo, “AI will disrupt traditional SaaS monetization.”
Take Action: Engage with this information before it’s too late! Share your thoughts and experiences below to foster a conversation around these vital changes in the industry.
