Yelp introduces AI-powered solutions to support understaffed restaurants with its new tools, Yelp Host and Yelp Receptionist. Yelp Host functions as an AI agent that answers calls, takes reservations, and manages bookings, providing real-time updates on wait times and accommodating special requests like dietary preferences. It also enables automated texting for menus, waitlists, and pickup orders. Available from $149 per month, or $99 for existing Yelp Guest Manager customers, Host is expanding with new features, including direct additions to the Yelp Waitlist.
Yelp Receptionist, launching soon, will manage incoming calls, respond to customer inquiries, and schedule appointments. Starting at $99 per month for eligible businesses, it aims to enhance customer service while allowing companies to focus on in-person interactions. Both tools represent a significant trend in the hospitality industry, leveraging AI to improve operational efficiency and customer experience. As competition grows, similar solutions from platforms like Google may emerge, signaling a new era of AI integration in business communications.
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