🚀 Unpacking My GoPro Experience: A Cautionary Tale on Tech Support 🚀
After purchasing the GoPro Hero 13 Black for a project, I was ready to test it out. But my excitement quickly turned to frustration. Here’s what happened:
- Initial Set-Up: The GoPro warned me to update both the device and the app. Easy, right?
- Connection Issues: The GoPro Quik app wouldn’t pair with my iPhone running iOS 26.0.1, despite troubleshooting extensively.
- Support Struggles: My attempts to reach GoPro support led to generic, AI-generated responses. Their chatbot clearly lacked understanding of my specific issues.
As AI becomes integrated into customer service, it’s vital for companies to remember the human touch in tech support. Consumers deserve more than just “AI slop.”
🤔 Have you encountered similar challenges? Share your experiences below! Let’s discuss the intersection of AI and customer service. Your insights could help drive change! #TechSupport #AI #CustomerExperience
