Zoho has launched new agentic AI capabilities, offering businesses in Africa free access to advanced AI tools across collaboration, customer experience, and HR applications. This initiative aims to make AI practical and affordable, helping companies automate routine tasks while focusing on higher-value work. Central to this rollout are Zia Hubs, facilitating AI access to unstructured data, and Zia LLM, Zoho’s proprietary large language model. Supporting tools like Zia Agents and Zia Agent Studio enable complex actions, offering seamless integration without additional costs. Enhancements in Zoho Workplace, including an upgraded Ask Zia assistant, allow for multi-step commands across applications and improved data management features such as Keyword Extraction and Sentiment Analysis. In customer experience, Zoho Desk introduces pre-built Zia Agents to enhance support, while Zoho Recruit adds AI-driven candidate matching and assessment creation features to streamline hiring. This comprehensive strategy positions Zoho as a leader in accessible AI solutions for businesses.
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