Right-sizing is a strategic approach used by model developers releasing various sizes of LLMs to accommodate diverse use cases and device limitations. According to Mohit Agrawal, research director at Counterpoint Research, Zoho’s focus on creating efficient “right-sized” AI models positions cost-effective and compute-efficient solutions at the core of its value proposition. Unlike competitors such as Microsoft’s Copilot and Salesforce’s Einstein, Zoho’s Zia LLM utilizes a full-stack AI approach, owning its entire infrastructure and cloud for training and deployment. Chirag Mehta from Constellation Research emphasizes the challenges of training in-house models, a rare move among software firms. Zoho’s strategy to develop its LLMs enhances independence and flexibility, minimizing reliance on hyperscalers. This early investment enables Zoho to deliver unique, domain-specific intelligence, leveraging its deep expertise in various contexts and data, ultimately setting it apart in the competitive AI landscape.
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