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3-Hour Cloudflare Outage Disrupts AI Chatbots and Shopify Services

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Cloudflare Outage: A Wake-up Call for Digital Dependency

On November 18, 2025, Cloudflare experienced a significant outage, disrupting access to numerous popular websites and services worldwide. This incident highlights a troubling pattern of dependency on a few key cloud service providers.

Key Insights:

  • Root Cause: A database permissions misconfiguration triggered extensive service failures, not a cyberattack.
  • Impact: Platforms like Shopify, Amazon, and AI chatbots, including ChatGPT, were knocked offline for hours.
  • Resolution: Engineers quickly rolled back to a stable version, but peak recovery took over five hours.

Cascading Issues:

  • The outage affected ancillary systems, creating login issues and elevated error rates across platforms due to increased CPU usage.

Cloudflare’s Response:

To prevent future incidents, Cloudflare committed to:

  • Hardening configuration file ingestion processes.
  • Implementing global kill switches for rapid issue isolation.
  • Conducting thorough reviews of failure modes.

This outage underscores the fragility of our digital infrastructure.

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