A recent OutSystems report reveals a significant trend toward agentic AI among software executives, with 93% of organizations developing or planning custom AI agents. The survey, conducted among 550 executives across various sectors, shows that 69% anticipate new specialized roles like oversight and governance will emerge within 24 months. Notably, 63% believe existing development teams will require upskilling due to AI integration. Key benefits of AI include enhanced developer productivity, improved software quality, and increased scalability, with 62% of respondents citing better testing efficiency. Customer service use cases are at the forefront, as 49% plan to leverage AI agents for autonomously handling support inquiries. However, challenges like governance and compliance risks accompany AI’s rise; 64% express concerns over the transparency of AI decisions. As organizations adopt AI-driven automation, addressing fragmentation and technical debt will be crucial for maximizing these innovations responsibly.
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