ECI Software Solutions has launched an innovative eCommerce AI Agent within its EvolutionX platform, enhancing the Spruce eCommerce solution. This built-in AI tool empowers merchants to streamline daily operations, boost customer engagement, and identify revenue opportunities, all without requiring extensive technical knowledge.
The AI Agent is seamlessly integrated and offers real-time business insights directly from the merchant dashboard, addressing the complexities facing eCommerce businesses today, such as managing online catalogs and adapting to evolving customer expectations. It provides access to vital data, helping merchants identify trends and enhance product listings with automated content generation for better search engine visibility.
Additionally, the AI improves fraud detection through advanced pattern recognition, minimizing manual reviews while safeguarding revenue. Positive user feedback highlights significant time savings and improved task efficiency. The AI Agent will soon be available to all EvolutionX and Spruce eCommerce customers across diverse market sectors, reinforcing ECI’s commitment to simplifying and modernizing eCommerce operations.
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