The emergence of agentic AI, which allows autonomous agents to act on behalf of humans, introduces significant security risks. A critical vulnerability, dubbed BodySnatcher, was discovered in ServiceNow’s Virtual Agent API, enabling attackers to impersonate users easily. This flaw stemmed from shared secrets and a lack of strong authentication controls, allowing attackers to bypass multi-factor authentication and gain unauthorized access. Notably, ServiceNow’s applications, used by many Fortune 100 companies, were at risk. After the vulnerability was reported, ServiceNow promptly implemented fixes. To prevent such exploits, experts recommend rigorous security practices: enforcing strong provider configurations, leveraging automated approval processes for agents, and regularly auditing agent activity. As AI agents evolve, the blend of AI and SaaS security becomes paramount. Without addressing foundational vulnerabilities, enterprises risk exposing sensitive data. Organizations must prioritize robust identity and trust controls to safeguard against the growing complexities of automated attacks.
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