Agora (NASDAQ: API) has launched its innovative Conversational AI Agent solutions, aiming to revolutionize customer service and sales by eliminating latency and production challenges. Built on the SDRTN®-powered platform, these solutions facilitate seamless real-time engagement and enable enterprise-scale deployment. Gartner forecasts that by 2027, conversational AI agents will automate 70% of customer interactions, while AI agents may outnumber human sellers by 2028.
Agora’s stack includes three core technologies: Agent Studio for a no-code development environment, an advanced Conversational AI Engine for smooth workflows, and a Software-Defined Real-Time Network (SDRTN) for unparalleled reliability.
This enables businesses to deploy AI Customer Service Agents for 24/7 automated assistance and AI Sales & Marketing Agents for intelligent outreach. The result is enhanced customer experiences, operational efficiency, and significant return on investment, making it easier to manage high-volume interactions effectively. This cutting-edge technology promises a transformative impact on customer conversations globally.
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