Despite technological advancements, airport operations struggle to leverage vast data effectively. A recent webinar, co-hosted by Serium, ACI World, and Assaia, focused on practical AI applications for enhancing on-time performance (OTP). Experts emphasized that while AI can predict disruptions and streamline decision-making processes, many airports remain reactive due to fragmented data systems. AI, particularly in aircraft turnaround management, demonstrates potential through real-time analytics, as shown by Assaia’s platform, which has reduced turnaround times significantly.
Key to AI efficiency is data quality; inaccurate inputs can lead to misleading results. Panelists advocated for centralized data integration, clear governance, and protecting passenger privacy. Moreover, AI aids sustainability efforts, optimizing energy use and enhancing safety protocols. However, challenges like legacy system integration and the need for cultural shifts persist. With rising global passenger volumes, airports must view data as a strategic asset, leveraging AI as a powerful tool for operational improvement, not a replacement for human decision-making.
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