At Amazon, every meeting commences with a six-page narrative memo, crafted in Calibri 10, emphasizing clarity and structure. Employees spend 30-40 minutes reading these documents silently, marking passages and jotting questions before engaging in discussions to explore solutions. Jeff Bezos, the founder, emphasizes the importance of clarity in these documents, stating that they should evoke inspiration akin to “angels singing.” This unique writing culture has influenced other companies, including Twitter and Dropbox. However, Amazon’s approach is evolving. The traditional time-intensive document preparation is transitioning to AI-driven methods. Employees now utilize AI tools, such as Amazon Q and Cedric, to generate summaries and build on previous reports swiftly. This shift towards AI integration is more organizationally driven, aiming to enhance efficiency while retaining the essence of the Amazonian writing style. This evolution signifies Amazon’s adaptation to modern technological advancements while maintaining its core communication culture.
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