Unlocking Innovation in CRM Automation: A Prototype Journey
As a passionate software developer, I’m diving deep into a proof-of-concept for a friend’s sales agency. The goal? Create a lightweight agent that seamlessly integrates with their CRM, AgencyZoom, to handle repetitive lead follow-ups. Here’s what I’ve accomplished so far:
- Operational State: Currently running in production and facilitating human-approved actions.
- Usage Stats: Successfully sent ~200 texts with promising initial behaviors.
- Tech Stack: Built with TypeScript, leveraging functional programming and Domain Driven Design patterns for clean logic.
However, embracing this new tech isn’t without its challenges:
- Prompt Tuning: Navigating AI decision-making, especially for nuanced human-like responses.
- Infrastructure Pain Points: Significant effort on managing API integrations, retries, and state management.
I’m eager for feedback! Is there a niche worth exploring here, or am I reinventing the wheel? Let’s connect and discuss! Your insights will shape the future of this journey. 🚀
