Ask HN: Is Google AI Providing Fraudulent Phone Numbers?

🚨 Caution in the Age of AI & Insurance! 🚨

Recently, my wife encountered a perplexing situation while trying to cancel a GEICO home insurance policy. Here’s what happened:

• Search for Help: She looked up “GEICO home insurance phone number” and found a number listed in the AI Overview section.
• Unexpected Response: Upon calling, the representative did not inquire about insurance details, instead requesting her home address and credit card info, which understandably alarmed her.
• Aftermath: We couldn’t find any online reference for the number and noticed that searching again yielded a different, unrelated number.

This experience raises vital questions about AI’s reliability in providing customer support contact details. Are we ready for the consequences of misleading information?

🔍 Have you had similar experiences with AI-generated search outcomes? Let’s discuss! Share your thoughts and tag relevant contacts.

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