Assessing the Accuracy of ChatGPT-4 and Gemini in Responding to the World Dental Federation’s FAQs on Oral Health | BMC Oral Health

AI-based chat applications revolutionize healthcare communication by providing text-based services for information, customer support, and even therapeutic interactions. Utilized in various domains, such as dentistry, these applications like ChatGPT-4 have shown promising potential for patient management and educational purposes. Research indicates that while AI can generate accurate responses, especially in general queries related to oral hygiene, limitations exist in its consistency and higher-level cognitive reasoning. Studies reveal that ChatGPT-4 outperforms other AI models, offering reliability in patient triage and addressing frequently asked questions. However, it’s vital to note that AI should complement, not replace, clinical expertise, given its reliance on existing data and potential misinformation risks. The rise of these technologies aligns with the increasing demand for accessible healthcare information, especially post-pandemic. Future advancements and more specialized AI tools tailored for oral health could significantly enhance patient engagement and treatment adherence.

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