For over a decade, banks have been transitioning to digital platforms through mobile apps, automation, and cloud migration. However, studies reveal that over 80% of banks have not fully migrated their core systems. In Southeast Asia, while about 60% of banks are advancing cloud capabilities, most are still in the planning stages. Huawei’s Jason Cao emphasizes that the banking sector is now entering its AI era, where AI agents may become decision-makers, shifting focus from efficiency to deeper client engagement, including long-tail customers. As AI technology becomes more accessible, banks must adapt or risk falling behind those that embrace it. Huawei’s FinAgent Booster (FAB) aims to ease AI integration with user-friendly, modular components. The future of banking will involve significant workforce reskilling, with a focus on collaboration rather than replacement. As financial institutions navigate this transition, the urgency to incorporate AI into decision-making processes is imperative to remain competitive.
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