BBVA and OpenAI have forged a strategic partnership aimed at revolutionizing the banking sector through artificial intelligence. This collaboration, stemming from two years of joint efforts, focuses on enhancing BBVA’s AI strategy and customer experience. Carlos Torres Vila, BBVA’s Chair, highlighted that this partnership represents a significant leap into the AI era, facilitating a personalized banking journey and optimizing operations.
OpenAI will play a pivotal role in co-creating AI solutions, granting BBVA access to advanced models and top-tier talent. The initiative includes developing an intelligent conversational assistant to transform customer engagement and empower financial managers. Furthermore, BBVA plans to implement ChatGPT Enterprise for over 120,000 employees, enhancing productivity and streamlining operations.
The integration of AI technologies into BBVA’s products aims to set a new standard in banking innovation, making this alliance a benchmark for the industry’s digital transformation over the next decade. This collaboration promises to deliver substantial value and redefine banking possibilities.
Source link
