Banco Bilbao Vizcaya Argentaria (BBVA) has partnered with OpenAI to advance artificial intelligence (AI) in banking. This strategic alliance aims to develop AI-driven solutions enhancing customer service, internal operations, and employee productivity. Building on two years of collaboration, the partnership involves joint investments and shared goals. BBVA will leverage OpenAI’s expertise to optimize operations and improve customer experiences, focusing on creating an intelligent conversational assistant for financial tasks. BBVA Chair Carlos Torres Vila highlighted the bank’s ambition to integrate AI, enhancing personalization and proactivity. The initial deployment of ChatGPT Enterprise showed promising results, with 80% of early users saving three hours weekly. Additionally, BBVA plans to integrate its services into ChatGPT, establishing a new standard in AI-driven financial services. OpenAI CEO Sam Altman commended BBVA for its swift adoption of AI. The collaboration represents a significant evolution in the banking industry’s technological landscape.
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