Former Salesforce co-CEO Bret Taylor’s AI startup, Sierra, is attracting significant investment, raising $350 million in a funding round led by Greenoaks Capital, bringing its total valuation to $10 billion. Founded in early 2024 alongside ex-Google executive Clay Bavor, Sierra assists enterprises in building customer service AI agents. In just 18 months, the startup has amassed hundreds of clients, including SoFi and Ramp, and has raised a total of $635 million across multiple funding rounds. Taylor’s extensive background in tech—spanning Salesforce, Google, and Twitter—positions him and Bavor as leaders in customer service technology. Recently, Sierra launched its APX program for recent tech graduates, offering roles in agent engineering and product management. This initiative reflects their commitment to nurturing talent in an evolving job market influenced by AI technologies. With investors like ICONIQ and Thrive Capital, Sierra is poised for continued growth in the AI landscape.
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