Burger King has launched a new AI chatbot named “Patty,” integrated into employee headsets, aimed at enhancing customer service and streamlining restaurant operations. Powered by an OpenAI base model, this innovation is part of the BK Assistant platform, which provides training and operational support. The AI will alert managers about unavailable items and assist workers with ingredient recalls for limited-time offers. Importantly, Patty will analyze drive-thru conversations, collecting data on “friendliness” through keywords like “welcome,” “please,” and “thank you” to help managers understand service patterns. This tool is designed to enhance employee hospitality, not score performance or enforce scripts. Currently in a pilot phase at 500 locations, both web and app versions of BK Assistant are projected to roll out in U.S. Burger King restaurants by the end of 2026, contributing to improved customer interactions and operational efficiency.
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