C.H. Robinson, a leading global third-party logistics (3PL) provider, has integrated advanced AI technology to enhance operations in less-than-truckload (LTL) shipping. This innovative solution addresses missed LTL pickups by automating 95% of related checks, saving over 350 hours of manual labor daily and expediting freight movement by up to one day. The new AI agents are capable of making up to 100 automated calls simultaneously, resolving hundreds of daily shipment issues for over 11,000 customers, thereby reducing unnecessary return trips by 42%.
This advancement offers significant benefits for both shippers and carriers, including improved shipment visibility, reduced operational waste, and a quicker response to logistics challenges, which is crucial in a tight inventory environment. By combining exceptional data insights with AI, C.H. Robinson not only improves customer service but also solidifies its competitive edge in the North American LTL market. This transformative approach is positioned to streamline supply chains and minimize disruptions effectively.
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