Enterprises prioritize input from domain experts for accurate evaluations that cater to their unique contexts and compliance standards, according to Robert Kramer, principal analyst at Moor Strategy and Insights. Initially, the introduction of Agent Bricks helped automate agent assessments based on quality. However, as these agents reached a production stage, the limitations of one-size-fits-all evaluation frameworks emerged. In response to customer feedback, the development of Tunable Judges allows enterprises to define their own standards of “correctness.” This solution is particularly useful in healthcare for ensuring clinical summaries include crucial contraindications and enforcing compliance in portfolio recommendations. Moreover, Tunable Judges can enhance customer support by evaluating tone, accuracy in de-escalation, and adherence to policies. By leveraging Tunable Judges, enterprises can refine their assessment processes while aligning with specific business needs and regulatory requirements.
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