Decagon, founded two years ago by Jesse Zhang and Ashwin Sreenivas, is an AI customer service startup already assisting over 100 companies, including Notion and Duolingo. This innovative firm, valued at $1.5 billion in June and raising funds with a goal of doubling its valuation to $4 billion, offers AI agents capable of handling complex customer inquiries via chat and voice. Decagon’s agents utilize advanced AI models from top labs, processing up to 80 million conversations while integrating seamlessly with businesses’ internal systems. Despite facing stiff competition from larger rivals like Salesforce and Zendesk, Decagon thrives due to its cutting-edge technology, strong customer satisfaction, and a hardworking team. With annualized revenue projections soaring from $10 million in 2024 to an expected $30 million this year, Decagon is rapidly establishing itself as a formidable player in the $12 billion AI customer service market. Zhang, featured in Forbes 30 Under 30, attributes their growth to their agile approach and commitment to innovation.
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