Governments worldwide are leveraging automation to tackle increasing workloads, budget constraints, and skilled labor shortages. By integrating AI agents into their operations, they can enhance speed, consistency, and scalability, leading to smarter digital public services and allowing employees to focus on value-adding tasks. However, the adoption of these transformative tools poses challenges. Governments must pinpoint valuable use cases, define the autonomy of AI agents, and discern which decisions should remain human-led. Our latest insights clarify AI agents and their role in enhancing government service quality and trust, along with six actionable steps for technical leaders. Unlike traditional automation, AI agents analyze data, adapt processes, and make autonomous decisions, ensuring a coordinated and intelligent approach to complex workflows. With 90% of public sector organizations planning to explore agentic AI soon, our guidance helps navigate its implementation while maintaining trust and compliance. For more details, download our comprehensive report.
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