In Detroit, residents in Districts 3 and 4 can now interact with “Emily,” an AI-powered customer service agent designed to streamline reporting neighborhood issues. Developed by the Detroit-based company Believe in AI, Emily assists callers 24/7, answering questions and resolving concerns about blighted houses, abandoned vehicles, trash pickup, and more. Co-founders Mario Kelly and Gabriel Wilson emphasize that Emily can engage in lengthy conversations, providing a human-like experience and making neighborhood service access easier, particularly outside business hours.
Feedback from residents, like District 3’s Shannon Austin, highlights Emily’s efficiency and smooth interaction. The Department of Neighborhoods monitors her performance to continually improve the service. This innovative AI tool aims to enhance community engagement and customer service in Detroit, reflecting a commitment to modernize local government interactions. For more information, residents can visit www.detroitmi.gov and connect with their District office.
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