Administrative tasks often overwhelm staff, diminishing their ability to address critical work issues. Devin Abraham, MBA ’25, experienced this at the New York City Housing Authority, where dedicated employees spent excessive time on paperwork, neglecting urgent public housing challenges such as maintenance delays and safety complaints. Recognizing that outdated tools hampered efficiency, Abraham founded Liiv, a startup leveraging AI to automate workflows for municipalities, civic agencies, and nonprofits. This innovation saves valuable time, enabling staff to tackle pressing matters. “We’ve built AI tools that are already saving cities thousands of hours,” states Abraham, emphasizing the positive impact of technology in public service. He credits the Executive MBA Metro NY program at Cornell’s SC Johnson College of Business for fueling Liiv’s launch, alongside the support of classmates and mentors. For more insights about Abraham and Liiv, visit the Cornell SC Johnson College of Business website.
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