DHL Group is enhancing its artificial intelligence (AI) strategy through a partnership with AI startup HappyRobot, focusing on Agentic AI to boost customer service and improve employee engagement. DHL Supply Chain employs HappyRobot’s AI agents across various regions for tasks like appointment scheduling and coordinating urgent warehouse processes. These AI agents automate communication via phone and email, streamlining operations and enabling faster responses.
Sally Miller, CIO at DHL Supply Chain, highlights the strategic integration of AI to increase efficiency and enhance job satisfaction by automating repetitive tasks. With AI handling hundreds of thousands of emails and millions of calls annually, employees can focus on strategic issues and customer concerns. Lindsay Bridges, EVP of Human Resources, notes that AI not only elevates operational efficiency but also improves job attractiveness in a competitive market.
HappyRobot’s autonomous solutions seamlessly integrate with DHL’s systems, driving the global scaling of AI applications in logistics and supply chain management.
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