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Easthampton Businesses Unveil AI-Powered Call Agents

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Easthampton firms bring AI call agents to life

In Easthampton, AI Transforming Customer Service

Sean Hogan, president of Hogan Technology, is leveraging AI to revolutionize customer service. Recently, he engaged with an AI agent named Alex, mimicking human-like dialogue during technical support calls. This partnership with Sentillian aims to enhance efficiency in call centers, especially in industries like healthcare and automotive. The AI agents streamline processes by handling basic inquiries and creating support tickets, allowing employees to focus on complex tasks.

Sentillian’s CEO, Jacob Del Hagen, emphasizes that while AI boosts productivity, it does not replace jobs; instead, it helps workers manage increasing demand. With capabilities such as multilingual support and 24/7 availability, this technology addresses the surge in call traffic post-COVID-19. Both companies advocate for responsible AI use, highlighting the importance of ethical governance. As this innovative solution is set to launch soon, Hogan and Del Hagen are excited about its potential impact on businesses in New England.

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