eGain Launches eGain Composer: Revolutionizing AI CX Automation
On October 14, 2025, eGain (NASDAQ: EGAN) unveiled eGain Composer at its Solve25 user conference. This modular AI knowledge platform integrates seamlessly with the eGain AI Knowledge Hub™, enhancing customer experience (CX) applications through a composable architecture. Unlike fragmented knowledge systems, eGain Composer offers developers a unified, compliant source for reliable AI responses, improving content lifecycle management with granular API controls. Key features include adherence to top-tier compliance standards (OAuth 2.0, HIPAA, GDPR), advanced agentic readiness, and flexible integrations for web, mobile, and desktop environments. The platform optimizes content health through closed-loop cycles, ensuring accuracy and completeness. With robust APIs and Model Context Protocol (MCP) servers, it synthesizes diverse content formats, facilitating smooth integration of third-party services. CEO Ashu Roy emphasized the importance of a versatile AI solution, allowing enterprises to deploy a full-stack approach while customizing component combinations. For more details, visit www.egain.com.
