This week marked significant developments in the AI enterprise sector, with Zendesk launching AI agents aimed at resolving 80% of customer service inquiries. Meanwhile, Anthropic announced a strategic partnership with IBM, and Deloitte engaged in a deal with Anthropic. Google also introduced an AI-for-business platform. However, challenges persist; Deloitte faced scrutiny as Australia’s Department of Employment revealed AI-generated inaccuracies in a recent report. In the latest episode of the Equity podcast, hosts discussed how while AI in consumer apps shows long-term potential, immediate revenue is more accessible through enterprise deals. The conversation stressed the importance of accountability in AI outputs, particularly highlighting the need for responsible use in professional contexts. Zendesk’s new tools could revolutionize customer service interactions, though their successful adoption in businesses remains vital. For more insights, subscribe to the Equity podcast on platforms like Apple Podcasts and Spotify.
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