Exploring Task-Based Approaches in Generative AI: Insights from a Central Bank Study

Unlocking the Power of Generative AI in Knowledge Work

Generative AI tools like GPT-4o are reshaping the landscape of knowledge work. While previous studies focused on narrow tasks, we partnered with the National Bank of Slovakia to explore how AI affects diverse organizational roles.

Key Findings:

• Productivity Gains: Access to GPT-4o caused productivity increases:

  • Task quality improved by 33% to 44%.
  • Completion time decreased by 21%.

• Different Impacts by Skill Level:

  • Lower-skill workers showed significant quality improvements.
  • Higher-skill colleagues gained time efficiency.

• Optimal Task Matching: AI’s benefits are maximized when paired with cognitive complexity and expert context:

  • Non-routine tasks saw a 58% performance boost.
  • Specialist tasks improved by over 100%.

Actionable Insights for Organizations:

1. Align AI with cognitively demanding tasks.
2. Provide tailored support based on employee skills.
3. Reassess task allocation strategies.
4. Treat AI as integral infrastructure.
5. Implement quality safeguards alongside speed.

As generative AI becomes integral, the focus shifts from adoption to effective integration.

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