Leaders must embrace shadow IT in the age of AI agents to empower employees while managing risks. Shadow IT, particularly with unapproved AI tools like ChatGPT, can lead to data leakage and compliance issues. Organizations must adopt governed democratization, allowing safe use of AI within structured guidelines. This involves building AI-specific governance to define who can create agents and under what permissions, maintaining central oversight while enabling decentralized access through departmental leaders. Furthermore, organizations should license AI builders after proper training and offer secure enterprise-grade alternatives to public AI tools, thus reducing unauthorized use. Lastly, creating internal AI marketplaces will facilitate the discovery and adaptation of secure agents. By focusing on trust and empowerment rather than control, companies can foster innovation and maintain a competitive edge, making them more resilient against the risks posed by shadow IT. Embracing this proactive approach will be essential for organizations aiming to thrive in a rapidly evolving landscape.
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