Freshworks surpassed Wall Street expectations last quarter as businesses increasingly adopt its AI-powered software, enhancing operational efficiency and profit margins. The company reported third-quarter revenue of $215.1 million and earnings per share of 16 cents, both exceeding analyst forecasts. This success highlights a booming demand for cloud-based business tools, particularly with products like Freshdesk and Freshservice that streamline customer engagement and support. Freshworks’ acquisition of Device42 was pivotal, contributing to major contracts, including with a prominent US sports retailer. The company has raised its Q4 and full-year outlook, projecting up to $220 million in sales. This growth underscores the accelerating AI trend in the cloud software sector, compelling competitors like Salesforce and ServiceNow to adapt swiftly. As firms embrace automation, Freshworks exemplifies how AI tools are redefining business strategies, reshaping enterprise priorities, and driving the future of tech investment.
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