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Gartner Analysts: Harnessing Shadow AI for Innovation with Proper Controls

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Christine Lee, VP research at Gartner and Leigh McMullen, distinguished VP analyst at Gartner onstage at Gartner Security & Risk Management Summit in London, stood beneath a large screen showing a Gartner hype cycle diagram.

Security leaders must leverage AI hype to engage board executives and enhance staff involvement, according to Gartner experts. At the Gartner Security and Risk Management Summit 2025, Christine Lee and Leigh McMullen emphasized the balance between adopting AI tools and maintaining security. Organizations face challenges with “shadow AI,” but this can be an opportunity if leaders guide usage rather than simply denying it. Companies like Playtika exemplify risk assessments of AI tools for effective adoption.

CISOs should prioritize creating stable environments to mitigate burnout from change and uncertainty. As AI adoption surges, cybersecurity leaders must implement robust controls to safeguard AI investments. Gartner data indicates that only 23% of organizations have AI runtime controls in place, highlighting a significant opportunity for improvement.

By focusing on metrics and Protection Level Agreements (PLAs), CISOs can foster productive discussions around cybersecurity investments, ultimately enhancing organizational resilience against emerging threats like ransomware.

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