The rise of generative AI in online search, particularly through ChatGPT, is significant despite ongoing skepticism regarding its reliability. According to Axios, ChatGPT handles around 2.5 billion queries daily, with 330 million from the U.S., marking a staggering 912.5 billion annual queries. The app was the most downloaded globally in April, surpassing TikTok and Instagram by June. While Google processes about 5 trillion inquiries yearly, ChatGPT’s upcoming web browser could narrow the gap. To counter this, Google has integrated AI features like AI Overviews, but recent surveys reveal only 8.5% of users fully trust its AI responses. Trust in ChatGPT varies, peaking in less complex topics but declining in sensitive areas. Additionally, response tone affects perceived trustworthiness, with neutral responses often deemed more reliable. The push for understanding AI’s workings aims to enhance system performance and user confidence. For ongoing updates, consider signing up for Innovation, a weekly AI-focused newsletter.
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