The legal landscape is evolving with AI, marked by a split between tools that augment lawyer efficiency and those that empower clients through self-service capabilities. Current AI solutions, like Harvey and Legora, enhance law firm productivity, promoting faster drafting while preserving traditional billing structures. In contrast, in-house teams, driven by impact rather than billable hours, are adopting both types of tools to manage workloads efficiently. This shift emphasizes the importance of trust, control, and visibility in self-service tools, which must be accurate and governable by legal teams. Wendy Chow from Cityblock Health highlights that confidence in legal outputs is critical, fostering trust in self-service processes. As legal professionals transition from users to creators of AI, they can deliver timely, reliable answers, focusing on strategic tasks instead. The future of AI in law is about empowered professionals leveraging the right tools, not the replacement of lawyers by autonomous systems, ultimately transforming how legal services are provided.
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