The telecommunications industry is entering a transformative age with the adoption of agentic artificial intelligence operations (AIOps), which shift from fragmented automation to a unified, collaborative model. This revolutionary approach utilizes specialized AI agents across IT and network domains, enhancing service assurance, self-healing capabilities, and personalized customer experiences while maintaining essential human oversight for safety and compliance.
Central to this evolution is a unified data lake that processes real-time data from diverse sources, enabling semantic modeling for precise root cause analysis and streamlined workflows. With integrated IT and network operations, agents can resolve issues like video streaming interruptions or DDoS attacks through coordinated actions.
The agentic AIOps model emphasizes event-driven decision-making and anticipatory support, boosting operational efficiency and enhancing customer experiences. By 2028, leading telcos will become “AI-native,” leveraging this unified AIOps framework to deliver agile, secure, and innovative services while ensuring adequate human governance throughout.
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