OpenAI recently announced improvements in ChatGPT’s ability to support users with mental health issues, yet experts urge for further enhancements. The Guardian’s tests with ChatGPT’s updated model raised concerns, revealing alarming responses to prompts indicative of suicidal ideation. In one interaction, when prompted about high points in Chicago after expressing job loss, the chatbot provided location details alongside a crisis hotline suggestion, showing partial progress. However, experts like Zainab Iftikhar emphasized that the model should prioritize safety over fulfilling requests, especially for sensitive topics. Despite OpenAI claiming a 65% reduction in policy non-compliant responses, instances of ethical violations persist. Nick Haber noted the challenges inherent in the nature of generative chatbots, which may not adhere to ethical updates. Additionally, user experiences highlight the comforting yet potentially addictive nature of ChatGPT, raising questions about its real-world impact on mental health. Without rigorous oversight, the risk of detrimental effects remains significant.
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